No Photo/Name when connected remotely

[Dmitry Golovenkin]

Hi All,

I seem to be having issues displaying correct account name and photo when connecting to CUPS with Cisco Jabber for Windows remotely.

I have followed this article: https://supportforums.cisco.com/thread/2149035 which sorted out the photos on Jabber when I sign it on my PC/Laptop locally. However when I am at another site, which uses site-to-site IPSec VPN then I get nothing. Even account's name is shown as dmitry@office.local rather than Dmitry.

Any ideas? Can this be something to do with connectivity to the LDAP server?

[Dennis Mink]

What client? Also are you on the domain when using jabber remotely?


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[Jean-Christophe Majchrzak]

Check if your Jabber is able to TFTP its xml config file from CUCM.

Before Jabber, there was no need for CUPC for such file so maybe route / filters are not accurate.

First check this. If ok then it's a connectivity to LDAP issue.

JC

[Dmitry Golovenkin]

Seems that it's an LDAP issue as I can download the xml file just fine.

I have a site-to-site IPSec VPN configured between Cisco ISR 2811 and Cisco ASA 5505. The other remote site which has a Cisco 857 router does the same thing.

Any ideas?

[Jean-Christophe Majchrzak]

If up to date the jabber-config.xml  located in \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config should have the timestamp of your Jabber login.

What does LDAP connection status says in Help -> Connection Status -> Directory ?

[Jean-Christophe Majchrzak]

Sorry I missed your attchment...

So LDAP issue yes. Routing or fw / acl.

[Dmitry Golovenkin]

Well I do have allow ip any any for the networks that need access? Firewall is off on Microsoft AD Server too.

[Jean-Christophe Majchrzak]

Check in your jabber-config.xml which port you're targeting with LDAP.

EDI

    1

    your IP

    your port

Port can have different values depending of your choice.

[Dmitry Golovenkin]

Port 389, of course and I can telnet to that port from the remote site... just get a blinking cursor.

Is it worth perhaps to use UDS instead?

[Jean-Christophe Majchrzak]

What mode are you using for authentication ?

1

or 0 and a specific account (in clear text ) ?

Your error is LDAP_OPERATIONS_ERROR, could be linked to credentials.

[Dmitry Golovenkin]

Sorry, I already have that enabled as this all works okay locally. Only have a problem on remote sites.