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No possibility to call ATEA Telepresence system

support036
Level 1
Level 1

Since today there is no possiblity to call, using free Jabber client, ATEA Telepresence System (Tandberg) within our company. It is possible using licensed Jabber. See tests below:

Free Jabber - Tandberg = "Call failed. Call denied"

Tandberg - Free Jabber = "Call failed. Call denied"

Free Jabber - Free Jabber = ok

Licensed Jabber - Tandberg = ok

Tandberg - Licensed Jabber = ok

It was working fine yesterday and whenever before. Please, advise.

1 Reply 1

support036
Level 1
Level 1

Today it's working! Any explanation what was the issue? Some technical maintanance?