No Video after 15 minutes between J4W and MCU

[martin1.plank]

Hi outthere,

does anyone suffer the same problem?

My Phone is registered at CUCM, CUCM has a SIP-Trunk to VCSc, MCU is registered on VCSc-Cluster.

I can place a call to MCU and everything works fine.

After except 15 minutes I lost the video on J4W with Video at the desktop.

RTP-Packets still arrive at PC but there's no Video.

After hold-unhold video will be displayed for the next 15 Minutes.

I'm using J4W 9.6 und Media Service Interface 4.0

Can anyone help me?

Kind regards

Martin

[keglass]

Martin,

For more information and feedback, I recommend you also post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

Hope that helps.

Kelli Glass

Moderator for the Cisco Collaboration Community