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Only one contact doesnt'displays in jabber contact list

RFC_2549
Level 1
Level 1

Hello,

 

I have a strange problem with the Jabber. For some reason, only one Jabber contact cannot be found in the Jabber's contact list. How can I solve it? The phone was created in exactly the same way as all the other existing and that can be found without any kind of problem. 

 

Thank You

 

Giulia

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Jabber does NOT look at the devices you configure in CUCM for that, Jabber uses either UDS or CDI for directory, is the user properly provisioned in the directory you're using?

HTH

java

if this helps, please rate

errata corrige: the phone is an 3905 cisco phone