We have added and discovered a CUCM cluster and the endpoints, it says they are managed. Unfortunately the monitoring is not correct, for instance it tells me 14 endpoints are not registered, however when I check on CUCM they are registered and online. What service/process is responsible for updating the endpoint phone status, and can change the time/frequency this occurs, I was unable to schedule this. The unregistered status shows up in the network overview and on the diagnostics but neither of these show all the details of the phones e.g serial number, software version etc? I applied SP1-3 and now the JTAPI account fails to verify despite changing the password and restarting the services. How can I confirm the credentials are correct and fault find the issue? Last question when I configure the profile for some 3rd party web based end devices, selecting non-cisco or any of the different device types, the SNMP verification fails when I know it is correct and I can use other SNMP clients to retrieve info via SNMP.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...