I am unable to use the link "Presence Viewer for User" in CUCM End User Management. I receive an error/alert "No privilege or failed to login to retrieve Presence Viewer information." I think this is because there is no role assigned to the Application User named presencevieweradmin, but I do not know which roles need to be assigned for this application to function properly. The only other discussion on the forums I could find relating to this topic circled around the password of the application user. While I do not know if the password is set correctly (was set up by prior employee), I am thinking the application user must first be applied to a specific role that will allow this function. When I check the User Privilege Report on the application user named presencevieweradmin, I see no roles assigned.