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Presence Viewer for User Error - Application User presencevieweradmin configuration of roles needed


Hello All,


I am unable to use the link "Presence Viewer for User" in CUCM End User Management. I receive an error/alert "No privilege or failed to login to retrieve Presence Viewer information." I think this is because there is no role assigned to the Application User named presencevieweradmin, but I do not know which roles need to be assigned for this application to function properly. The only other discussion on the forums I could find relating to this topic circled around the password of the application user. While I do not know if the password is set correctly (was set up by prior employee), I am thinking the application user must first be applied to a specific role that will allow this function. When I check the User Privilege Report on the application user named presencevieweradmin, I see no roles assigned.


Thanks for your assistance!

2 Replies 2

Vaijanath Sonvane
VIP Advocate VIP Advocate
VIP Advocate


The application user "presencevieweradmin" is created as a part of CUCM installation and it has no roles assigned. I don't think you need to assign any roles to it. 

As a CUCM Administrator, I have "Standard CCM Super Users" role assigned to my end user account and I can access the Presence Viewer for Users. You can try using this role to your account. 

Also, there are multiple software bugs (listed below) associated with this issue. You can check if any of those relates to your environment: 



Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

These bugs seem to be similar but not the same issue. I have the CCM Standard Super Users group defined in my permissions.



No privilege or failed to login to retrieve Presence Viewer information.

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