Presence works only after initial contact is made...

[michael.mcguire1]

Jabber 11.5 client ... Home Cluster and IM&P are checked on the End User settings on the PUB server. All is working well with one exception....when trying to add a contact the new contact always appears as offline, unless that contact initiates the conversation first by pinging, then Presence is accurate.

[keglass]

Michael,

Since this community does not provide technical support, I recommend you also post this to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

I hope this helps. Thank you for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communites