Preventing Users from Deleting Phone Call Logs

[ln33147]

Hello,

I would like to ask if there is a way in CUCM to prevent the users from clearing out their call logs such as missed and placed calls. We know we can disable the call logs but we want to know if it is possible to prevent the end users from clearing the logs locally themselves on 7821 phones.

Thanks & Regards,

Lara

[Jonathan Schulenberg]

AFAIK no. Look at CUCM CDR if you need a reliably permanent record. You can view them in CAR and/or export the CSV files to an S/FTP server. CAR has limited storage so long term retention requires export.