Redirect call after greeting with number manipulation

[Support Albakom]

Hi,

I need some hints to configure following scenario.

Somebody calls number old directory number 11. This call will be transfererred to Unity Connection system call handler. There is a greeting. After greeting action should be transfer the call back to cucm to e.g. a new directory number 211. For one number I can realize this. But there are some more. And there is no design in relation old DN to new DN. Every time a call to old DN, the greeting should be played, after that transfer the call to the new DN. Maybe better in UCCX with a file, it contains the matching numbers?

[Anthony Holloway · Accepted solution]

Yeah, I'm not able to visualize a way in CUC to handle this at scale. UCCX would definitely be my choice. You don't really need a file either, you could just hold a mapping table like this:

Variables

java.util.HashMap mappings = {
    java.util.HashMap m = new java.util.HashMap();
    
    /* Format is: Old Number, New Number, and you can add as many as you want */
    m.put("1000", "2003");
    m.put("1001", "3014");
    m.put("1002", "5040");

    return m;
}

String called_number = ""

String target_number = ""

Script

Start
Accept (--Triggering Contact--)
Play Prompt (--Triggering Contact--, P[my_greeting.wav])
called_number = Get Call Contact Info (--Triggering Contact--, Called Number)
If (mappings.containsKey(called_number))
     True
          Set target_number = (String) mappings.get(called_number)
     False
          Set target_number = called_number
Call Redirect (--Triggering Contact--, to target_number)
    Successful
        Set Contact Info (--Triggering Contact--, handled)
        End

EDIT: Just realized I incorrectly was referring to the Calling Number in my initial solution.  I have since updated it to Called Number.

[Support Albakom]

I think also UCCX would be the better way..

[Support Albakom]

Hi again, I'm not so firm in UCCX editor. How to script this?

[Anthony Holloway]

I can upload a script for you. What version of UCCX do you have?

[Support Albakom]

That would be great! UCCX is 12.0.1. Many thanks in advance!

[Anthony Holloway · Accepted solution]

Here is a screenshot, and attached is a v12 script sample.

Keep in mind that in order for this to work, you need to create a Trigger in UCCX for each of the old numbers, and UCCX CSS needs to be able to dial the new numbers.  E.g., if you map extension 211 to 323, then 211 is a Trigger and 323 is reachable by UCCX.

[Support Albakom]

Thank you very much!