08-02-2021 04:31 AM
I setup Maximum Message Length under the user message settings up to 5 seconds, and I disabled greetings from user 'standard' settings under greetings menu. when I tried to dial user number and its passing to voicemail extension and can hear the beep tone only. but after 5 seconds I can hear one warning message to " to send this message press #....." . can we can remove this warning message? and need to hangup the call automatically. kindly suggest some configuration changes from CUC side.
Solved! Go to Solution.
08-03-2021 06:29 AM
By unchecking the below option, you can remove the extra edit option in the last message. But the message "to send this message press # or hangup to discard ... " cannot be removed.
08-04-2021 01:03 AM
I couldn't find a option to change that 5 second timer, if no voice detected while recording the greeting.
08-02-2021 06:35 AM
AFAIK, thats the default option which you cannot change. To send the message which you recorded, you can hang up the call.
08-03-2021 05:42 AM
Thank you for the reply,
So you are saying there is no auto hang-up option in unity connection after complete the message content length time?
08-03-2021 06:29 AM
By unchecking the below option, you can remove the extra edit option in the last message. But the message "to send this message press # or hangup to discard ... " cannot be removed.
08-03-2021 10:07 PM
Hi Nithin,
Thanks for the confirmation.
08-04-2021 12:25 AM
Can we possible to change this message taking option with our own voice recorded or can use any other language?
08-04-2021 12:36 AM
And one more issue facing like, if the customer voice not detected by system in 3-5 seconds, will message taking option play?
can we extend this time if possible?
08-04-2021 12:44 AM
Its the Maximum message length you set, which cannot be expended by the caller.
08-04-2021 12:48 AM
As per the current settings, message content length is 30 seconds. if the voice not detected in 3-5 seconds can hear the message taking option due to voice inactivity.
Is there any option to extend this 3-5 seconds to 10 seconds.
and the message taking option greeting can record with our own voice or can be play in any other language?
08-04-2021 01:03 AM
I couldn't find a option to change that 5 second timer, if no voice detected while recording the greeting.
08-04-2021 01:47 AM
Yes, I am also not able to find the option.
Thanks for the confirmation.
08-04-2021 12:54 AM
You can have custom rerecorded greeting(Record a new greeting and select My Personal Recording.
By unchecking the below option it wont Play the "Record Your Message at the Tone" Prompt.
08-04-2021 01:37 AM
could you advice me where I can search the message taking option greeting in CUC. if we changed our personal greeting also wont help to stop the default message taking option, right?
08-04-2021 01:39 AM
On the above screenshot I already disabled all greetings, can hear the beep tone while customer connect the voicemail number.
only need to look for the message taking option greeting (press # to send, press 3 rerecord etc....).
08-03-2021 11:27 AM
If you don't want a user to leave a message you can play a blank greeting and then set the after greeting action to hang up.
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