12-07-2018 05:57 AM - edited 03-17-2019 07:47 PM
Customer currently has SX20/SX10 units deployed that register to a VCS Expressway.
Need to ReRegister them to their WebEx Hub.
Is there a document on the steps to get this done and can it be done remotely?
Thanks
Solved! Go to Solution.
12-07-2018 10:18 AM
FYI
Information from a WebEx Teams Space, I now have the information
Need to have someone at each device that is going to be re-registered.
1) in the WebEx Hub, Define the Places where the new devices are going to be
2) add the licenses/provision the devices in the Hub
3) at each device, perfrom a Factory Reset and through the process select the WebEx cloud(that might not be the exact option)
4) There is a code that is shared between the Cloud and the end unit
5) once connected, re-pair the Touch 10 to the endpoint
There is likely to be a software upgrade on the end units during this process
As new devices are added, their Directories will automaitcly update as each new device is added.
12-07-2018 10:18 AM
FYI
Information from a WebEx Teams Space, I now have the information
Need to have someone at each device that is going to be re-registered.
1) in the WebEx Hub, Define the Places where the new devices are going to be
2) add the licenses/provision the devices in the Hub
3) at each device, perfrom a Factory Reset and through the process select the WebEx cloud(that might not be the exact option)
4) There is a code that is shared between the Cloud and the end unit
5) once connected, re-pair the Touch 10 to the endpoint
There is likely to be a software upgrade on the end units during this process
As new devices are added, their Directories will automaitcly update as each new device is added.
12-16-2018 07:22 PM - edited 12-16-2018 07:23 PM
If I recall correctly, I believe you need to pair the Touch10 to the Endpoint before you activate it to the Webex Cloud.
Edit: https://collaborationhelp.cisco.com/article/en-us/WBX000028836 says "Cisco Touch 10 devices must be paired with endpoints or room devices before the endpoint is activated on Cisco Webex Teams."
Please remember to mark helpful responses and to set your question as answered if appropriate.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: