ReRegister SX unit to WebEx Hub Remotely

[RICHARD MESSINGER]

Customer currently has SX20/SX10 units deployed that register to a VCS Expressway.

Need to ReRegister them to their WebEx Hub.

Is there a document on the steps to get this done and can it be done remotely?

Thanks

[RICHARD MESSINGER · Accepted solution]

FYI

Information from a WebEx Teams Space, I now have the information

Need to have someone at each device that is going to be re-registered.

1) in the WebEx Hub, Define the Places where the new devices are going to be

2) add the licenses/provision the devices in the Hub

3) at each device, perfrom a Factory Reset and through the process select the WebEx cloud(that might not be the exact option)

4) There is a code that is shared between the Cloud and the end unit

5) once connected, re-pair the Touch 10 to the endpoint

There is likely to be a software upgrade on the end units during this process

As new devices are added, their Directories will automaitcly update as each new device is added.

[Wayne DeNardi]

If I recall correctly, I believe you need to pair the Touch10 to the Endpoint before you activate it to the Webex Cloud.

Edit: https://collaborationhelp.cisco.com/article/en-us/WBX000028836 says "Cisco Touch 10 devices must be paired with endpoints or room devices before the endpoint is activated on Cisco Webex Teams."