Saving Jabber chats on outlook

[j.smith@sepidarsystem.com]

Hi

We have CUCM, IM and Presence and we use cisco jabber. I configured archive chat accroding to this document:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_1/cjab_b_feature-config-for-jabber141/cjab_m_feature-third-party-141.html#id_100699

But whenever I login to jabber, I see that the outlook setting in Cisco Jabber has error and the error is:  " The username and Password is not correct", although I'm sure that there is no problem with logging credentials.

I have configured Cisco Jabber-config.xml as below:

InternalExchangeServer: the FQDN of mail server address

ExternalExchange Server: the FQDN of mail server address

EnableSave ChatHistoryToExchange: true

ExchangeAutoDiscoverDomain: https://autodiscover.domain.com

Exchange_UserCredentialsFrom: CUCM

How can I solve the problem?

Thank You!

[Jane79]

---

Based on the information you've provided, it seems you're experiencing an authentication issue with Cisco Jabber when trying to connect to Exchange for chat archiving. Here are some steps to troubleshoot and potentially resolve the issue:

1. Double-check Exchange credentials:
Ensure the user's Exchange credentials are correct and up-to-date in CUCM.

2. Verify Exchange server settings:
Confirm that the FQDN for both internal and external Exchange servers are correct.

3. Check autodiscover URL:
Ensure the ExchangeAutoDiscoverDomain URL is correct and accessible.

4. Test Exchange connectivity:
Try to access the Exchange server directly using the same credentials to rule out any network issues.

5. Review CUCM configuration:
Verify that the Exchange_UserCredentialsFrom setting in CUCM is correctly configured.

6. Check for SSL certificate issues:
Ensure that the Exchange server's SSL certificate is valid and trusted by the Jabber client.

7. Examine Jabber logs:
Review Jabber client logs for more detailed error messages.

8. Consider using explicit credentials:
As a test, try setting Exchange_UseCredentialsFrom to "Explicit" and manually enter credentials in Jabber.

If the issue persists after trying these steps, you may need to engage Cisco support for further assistance, as there could be a more complex configuration issue at play.

j.smith@sepidarsystem.com wrote:

Hi

We have CUCM, IM and Presence and we use cisco jabber. I configured archive chat accroding to this document:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_1/cjab_b_feature-config-for-jabber141/cjab_m_feature-third-party-141.html#id_100699 

But whenever I login to jabber, I see that the outlook setting in Cisco Jabber has error and the error is:  " The username and Password is not correct", although I'm sure that there is no problem with logging credentials.

I have configured Cisco Jabber-config.xml as below:

InternalExchangeServer: the FQDN of mail server address

ExternalExchange Server: the FQDN of mail server address

EnableSave ChatHistoryToExchange: true

ExchangeAutoDiscoverDomain: https://autodiscover.domain.com

Exchange_UserCredentialsFrom: CUCM

How can I solve the problem?

Thank You!

---

[j.smith@sepidarsystem.com]

Hi

Thank You for your response

I think the problem is unusal, some times my cisco jabber connects and I can receive my chats through outlook, but at that time other users can't connect at all and the error "the username and password is not correct" is returned.

[Nithin Eluvathingal]

Collect Jabber logs, have a look in to the logs and you will have the clue. Note that this feature does not work over MRA and is only functional within the corporate network.

[j.smith@sepidarsystem.com]

Hi

Yes, that's right. I could find some logs about Exchange credentials. The following error was in jabber.log file:

DetectDirectConnectUnavailable.Monitoring: Processing event NetworkAccessOpportunity

Exchange authentication status changed to: InValidCredentials

I used different authentication method. I changed the parameteres of "Exchange_UseCredentialFrom" to CUP, CUCM and Explicit, but none of them worked, I also used "ExchangeAuthenticationWithSystemAccount" parameter but the problem still exists.

Is there something from exchange that is blocking me?

Thank You