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Session expired notifications

jcapayne
Contributor
Contributor

Jabber 11.7, SAML authentication.

Users moving around the building often get session expired notifications.  When clicking "new session" they don't have to reenter credentials, and IM&P continues working, however, telephony goes offline.

Anyone else see this - any idea how to resolve?

We also don't want mobile users to have to re-auth as aggressively as desktop users (the mobile users may not notice an expired session as much as a desktop user).  Is there a way to give them a very long session time?

11 Replies 11

benjaminwatt
Contributor
Contributor

We have the same problem, the "New Session" option just doesn't work, and user's have to quit Jabber and reopen it to get all services back.

To my mind, not only should it work, but users shouldn't even have to click on the button, it should just try to renew the session itself.