Some Jabber CSF profiles are not registering on Call Manager

[jose.picolli]

Hello my friends,

I have a big problem in my hands and I hope you can help me with that.

Well, we have a CUCM v10.5.2.10000-5 and Cisco Unified CM IM&Presence v10.5.2.20000-1.

The problem is that  Jabber are not registering on CUCM the softphone service on Jabber is not works and the user can not receive or make call in Jabber desktop.

Somebody know something about this situation to help me?

Below is an example of the connection status from a Jabber client with problem:

Softphone - unhealthy
Status: Not Connected
Protocolo: SIP
Motivo:Connection error. Verify that the server information in the Phone Service tab in the Options window is correct. Contact your service administrator for assistance.
Endereço: ****** (CCMCIP)

Telefone de mesa - none
Status: Not Connected
Protocolo: CTI
Endereço: ******* (CTI)

Correio de voz - healthy
Status: Connected
Endereço: ********
Port: 443
Protocolo: VMREST (HTTPS)

Presença - healthy
Status: Connected
Endereço: ******
Protocolo: XMPP
Port: 5222

Livro de endereços do Outlook - healthy
Status: Última conexão bem sucedida.
Protocolo: MAPI
Endereço: Outlook

Diretório - healthy
Status: Última conexão bem sucedida.
Endereço: CTC.NET
Protocolo: LDAP

Thank you!

[Jaime Valencia]

Make sure DNS is properly configured, make sure the user / device / DN associations are properly in place, check the CSF device configuration, make sure it's all properly assigned in the service profile.

If no avail, pull a PRT and review it.

[jose.picolli]

Thank you for your answer Jaime.

The settings that you said are correct.

To fix the problem was necessary restart the SIP Trunk CUPS on Call Manager, this is a SIP connection between Presence IM adn Callmanager.

After restart, the service works again.

Thank you

Best wishes.