Some of the CTI Ports showing OOS in RTMT

[itsupport54]

I am using Cisco UCCX in HA with Cisco Unified CCX Enhanced License for 150 seats which gives me 300 total IVR ports. I have configured 302 CTI ports under different call control groups. Now, RTMT is showing 276 CTI ports as in-service and 26 CTI Ports as OOS and Cisco Unified CCX Engine is in partial service but all the CTI ports are registered in Call Manager. Should I decrease the number of CTI ports configured ??? to remove the alert from RTMT or is there any other way to remove the alert ????

[Mike_Brezicky]

WHich ports are out of service? Are they all from on group, or spread out. As you suggested, I would start by dropping 2 of the ports and get back down to 300, then run data synchronization with CUCM to make sure everything is in sync.

[itsupport54]

Hi Mike,

The CTI ports configured under call control group are out of service. Yes, the CTI ports which are out of service are from same group. First of all I will drop two ports so that it comes to 300 and then will let you know the output.

[itsupport54]

Hi Mike,

Dropped two CTI ports but still I am facing the same issue. Now the total number of CTI ports configured under different call control group is 300.

[Mike_Brezicky]

Did you run the Data Synchronization for the Call Control Groups?

[itsupport54 · Accepted solution]

Hi Mike,

Thanks for your reply.

Yes Data Sycronization was done but that did not resolve the problem. The issue was fixed only when I restarted the CCX Engine for both the servers. Now everything is ok and working fine.

[Anthony Holloway]

I think you can mark your own post as the solution, so others know this thread contains a solution.

[Hamza Drwel]

Hi,

Did you try to increase the number of CTI ports in Call Control Group and also the sessions in Application, regardless of the number of licensed ports , at least you will end up with less OOS and more in service ports , then the calls will be dropped by UCCX when it exceed the installed license,

Please rate,

Regards,

HD