06-23-2015 09:25 AM - edited 03-17-2019 05:17 PM
We have recently rolled out Jabber to all computers in our company all running windows 7. A group of employees withing close proximity is reporting (and we verified) that some people do not see others as online when they are.
Example: Employee A is online and does not see Employee B as online, however Employee B does see A. Employee B can send an IM to to Employee A after which Employee A is able to respond but can never initiate with Employee B.
There are at least few users in this situation, and here is the kicker. I myself can see both Employee A and B as online and IM with them.
I have tried updating both A and B to the latest Jabber client, checked firewall/network settings, account settings, reset jabber clients, etc etc to no avail.
Any thoughts?
09-08-2015 10:32 AM
Using the Presence Viewer, I can take an example of one user who does not see another as online...who is currently online. In the presence view it shows this particular contact with a gray indicator with a question mark inside it.
Version info: System version: 9.1.1.30000-3
09-08-2015 10:39 AM
06-07-2016 08:04 AM
I am having the same problem. Did anyone find solution to this issue?
04-14-2016 03:52 AM
Hi, did you manage to solve this?
I am setting with this problem right now
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