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Spark hangs with "Loading Conversations"

michanna
Level 1
Level 1

After upgrading to the latest version (Version: 2.0.2001.0) Spark opens but hangs with the message "Loading Conversations".  I have uninstalled and cleaned out any residual directories and then reinstalled several times but to no avail. Running Windows 10 x64. I would roll back to an earlier version that did work but cannot find it on the website. A review of the support site didn't offer anything for this problem.

15 Replies 15

Kenneth Russell
Cisco Employee
Cisco Employee

Hi Michael,

Can you confirm that you see all your rooms correctly from the same computer when visiting the web version of Spark at https://web.ciscospark.com ?

My first thought is that it might be related to WebSense filtering or similar. The network requirements for Spark are described here: Cisco Spark | Firewall and Network Requirements for th...

HTH,

Kenneth

michanna