Spark support

[Richard Wolthuis]

Why can't we receive  a timely response to escalated Spark support request HD0009610531.  Spark support is not nearly as responsive as Cisco TAC

[keglass]

This community does not provide technical support and doesn't have the resources to investigate specific support cases. I recommend you contact your Cisco Rep, or if you are a Cisco Partner, you can post to the Cisco Partner Spark space for more information:

Spark

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

[Richard Wolthuis]

Yes, we are a partner and I have already escalated through our PAM and Spark support. Thanks for responding.

Dick

Richard Wolthuis | Professional Services Manager

6395 Technology Avenue

Kalamazoo, MI 49009

Main 269-375-8996

www.secantcorp.com<http://www.secantcorp.com/>

[Stoyan Stoitsev]

Spark and WebEx support is a joke indeed. The engineers have no idea how to deal with cases that are not how-to questions. Not to mention the terrible way the interaction is organized.