Spark Windows application login issue

[akhilps]

I cannot login to my spark account using the windows application but, I can login to it from android application. Any Solutions ?

[keglass · Accepted solution]

Akhil,

See if these articles help resolve your issue -

https://collaborationhelp.cisco.com/article/en-us/nhgu6hc

Cisco Spark | Supported Devices and Applications for C...

If you still have problems, then I recommend you contact Cisco Support via the resources listed on the pages above.

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

[akhilps]

I have checked the windows known issues page and couldn't find anything related to the issue. My device has all the requirements recommended for the Spark application.I have no issues while connecting through web application.

PS : I have attached the login window and the health checker window visible when I try to connect. The health checker points the services Upgrade, Notifications , Admin , Authentication as impacted.

[akhilps]

The Issue was with my default browser. It was Microsoft Edge and when I changed it to Chrome the issue was fixed