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The WebEx invite didn't populate in user profile if sent to email alias ?: CWMS 1.5 mr1

pratik nimbalkar
Beginner
Beginner

Hi Team,


We just came to know that, webex meeting invite will be not availble in recipient user login page if it was sent to email alias that contain same host user & generic user !

any comment & further information on this ?

Thank you in advance.

1 Accepted Solution

Accepted Solutions

dpetrovi
Cisco Employee
Cisco Employee

Hi Pratik,

This limitation is caused Outlook/Exchange and how the distribution lists are handled. If you enter a distribution list alias in TO field, an e-mail from Outlook is sent to the Exchange server referencing the list alias and not individual members of this list. Once the notification leaves Outlook, all the communication between Outlook/Productivity Tools and CWMS server is already completed and the info about the invitee includes only the distribution list alias and not individual members of the list. Once the notification reaches Exchange, then Exchange expands the list and sends this invitation to all the members of that list.

I hope this clarifies this behavior for you.

-Dejan

View solution in original post

2 Replies 2

dpetrovi
Cisco Employee
Cisco Employee

Hi Pratik,

This limitation is caused Outlook/Exchange and how the distribution lists are handled. If you enter a distribution list alias in TO field, an e-mail from Outlook is sent to the Exchange server referencing the list alias and not individual members of this list. Once the notification leaves Outlook, all the communication between Outlook/Productivity Tools and CWMS server is already completed and the info about the invitee includes only the distribution list alias and not individual members of the list. Once the notification reaches Exchange, then Exchange expands the list and sends this invitation to all the members of that list.

I hope this clarifies this behavior for you.

-Dejan

Thank you dejan for exlaining.

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