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TMS Conferene Control Center - unable to access

Dany Daoud
Level 1
Level 1

After TMS upgrade to 13.2 I'm unable to access TMS Conference Control Center. I'm running windows 7 operating system.

See below Java error log.

f:   finalize objects on finalization queue

g:   garbage collect

h:   display this help message

l:   dump classloader list

m:   print memory usage

o:   trigger logging

q:   hide console

r:   reload policy configuration

s:   dump system and deployment properties

t:   dump thread list

v:   dump thread stack

x:   clear classloader cache

0-5: set trace level to <n>


                at java.lang.Object.wait(Native Method)

                at java.awt.MediaTracker.waitForID(Unknown Source)

                at java.awt.MediaTracker.waitForID(Unknown Source)

                at com.sun.deploy.uitoolkit.impl.awt.AWTGrayBoxPainter.loadCustomImage(Unknown Source)

                at com.sun.deploy.uitoolkit.impl.awt.AWTGrayBoxPainter.beginPainting(Unknown Source)

                at com.sun.deploy.uitoolkit.impl.awt.AWTDefaultPreloader$ Source)

2 Replies 2

Level 7
Level 7


This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community in the Telepresence space ( where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center ( to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass, Moderator for the Cisco Collaboration Community

Thank you for replying back, I posted in the technical community.