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Troubleshooting Jabber PRT logs for Partners

RICHARD MESSINGER
Rising star
Rising star

Support,

I would for a Collab Partner and was wondering if there is a Tool that TAC could share on an "as is" bases that would allow us to input a PRT file from a Jabber client and be able to easily make heads and tails of what the problem may be.

This would k=help us reduce calls to TAC and reduce time to fix issue.

Thanks.

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

No, just as traces, you open the file in notepad, and start reading them to find the issue.

HTH

java

if this helps, please rate
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