Is there a cleanup gui to whipe clean Cisco spark from my tablet? I am trying to install the latest version and exe. says that there is an older version installed and it can't be deleted.
Well, I tried a removal tool and it didn't do the job, so I just had to search the registry and files and folder for anything on spark and delete it. after that I could install the latest version. not what I wanted to do, but it did the trick.
I did not delete any Sparkline groups. I made sure it was related to Cisco Spark. anything any question I left. The files and folders under the windows user profile I deleted as well.
same problem, now I cannot uninstall the old version or install the new version (looking for an MSI in both cases)
tried pointing to .msi file but to no avail.
Any ideas Cisco?
I'm having this exact problem right now and I'm a bit reluctant to delete files and registry settings.
Has anyone from Cisco officially responded with a documented/tested solution?
I just got off the phone with TAC. firstname.lastname@example.org recommended I download and run this program from MSFT that fixes problems preventing programs from being installed or removed running on Win 7, 8, 8.1 and 10
1. Download and click Open
2. Click Next
3. Select Uninstalling
4. Detecting Problems - Let it finish
5. Select the Program you want to uninstall - Scroll down for Cisco Spark, highlight it and select next.
6. Cisco Spark - Uninstall and cleanup? - Select Yes, try uninstall
7. Resolving Problems - Let it finish
8. Detecting additional problems - Let it finish
9. Troubleshooting has completed - Close the troubleshooter
After I did these steps I was able to uninstall Spark.
Thank you very much for this!
I had the update error issue for a long long time now and with these steps i was finally able to update spark.
Again thank you.