My colleague @Alex Puorro and I have had an issue with our 1:1 room since January. I can send messages fine, however he can not view my messages. He sees "Message can not be decrypted". When he attempts to send a message to me, he sees "Message failed to send". The room does pop to the top when he calls me, and I can share my desktop, however his Spark client crashes when I share. We have no way of "destroying" this conversation and starting from scratch. Not seeing any option to submit a support ticket. Assistance please?
Thank you for reaching out to us with this question. Can you clarify if your colleague is having this issue on a specific client or across all clients ? Is it happening on iOS, Android, Windows, Mac or Web client?
This happens for him across all clients and only with me. Has been happening since January - I was a remote worker at the time and didn't realize this as I can see he has read my messages and could see responding indicator, but never received his messages - we would end up IMing for convenience. Just put the pieces together now that I am in the office.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...