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Unable to login to jabber app on Iphone

Derek McCormick
Beginner
Beginner

Hi

I am rolling out jabber client on Iphone. My IP telephony environment is CUCM 9 and Presence 9. When I try login to the initial screen username@example.com, it fails. I try and manually setup the account by putting the presesnce server address and username and password and it still fails

If i try configuring the Jabber client on an Android device, it works without issue. Is there something i am missing for the Iphone

Thanks,

Derek

1 Reply 1

Be careful which value you enter. The service discovery screen that appears first is asking for your email address. It does this so it can take the domain and do a DNS SRV lookup to find the IM&P server. Apparently that isn't setup in your case. The second screen - which Jabber irritatingly copies your email address to - is asking for your USERNAME. Many users get tripped up by this because most on-premise installs are using sAMAccountName as the username, not email.

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