09-04-2012 03:55 AM - edited 03-17-2019 02:35 PM
Hi,
I am able to get presence status and IM functionality with my Cisco Jabber for Windows client but my client is unable to register with CUCM 8.5.
I have uploaded required cop file on my CUCM.
Is it mandatory to make & upload Jabber group configuration file on TFTP server.
Regards,
Umesh
09-04-2012 07:01 AM
Mine worked just fine on 8.6 before uploading the file, I uploaded it to configure some specifics on LDAP search base and users.
I recommend you to go back and look at the whole configuration on both CUCM and CUPS, make sure all the associations (user/line/device) are in place and that the CUPS side has the correct profiles the app requires to work (CCMCIP, LDAP, etc)
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
09-04-2012 08:17 AM
Hi Umesh,
Accoding to attached logs, authentication with call manager is failing. Make sure that the credentials for phone account in File->Options->Phone Accounts are correct.
Thanks,
Maqsood
09-05-2012 04:21 AM
Thanks Maqsood & Javalenc.
Now I moved to next step. I don't see any red X (cross) on my Jabber windows client but phone is still not registered. I tried to analyse the log but failed to understand the reason.
What is the use of "Cisco Support Field" in CSF device. I have given value as "configurationfile=jabber-groupa-config.xml".
Here is the current log.
=============================
2012-09-05 16:32:57,490 INFO [0x0000154c] [src\DeviceHelper.cpp(144)] [csf.ecc-wrapper] [updateTempDevice] - UpdateDevice device Name: 'CSFMary' Description: 'Jabber Windows for Mary' Model: '503' Model Description: 'Cisco Unified Client Services Framework' isDeskphone: '0' isSoftphone: '1' Config: '
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(279)] [csf.ecc.api] [ecc::PhoneInfoImpl::getModelDescription] - getModelDescription()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(286)] [csf.ecc.api] [ecc::PhoneInfoImpl::isSoftPhone] - isSoftPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(304)] [csf.ecc.api] [ecc::PhoneInfoImpl::isDeskPhone] - isDeskPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 INFO [0x0000154c] [src\DeviceHelper.cpp(22)] [csf.ecc-wrapper] [createTemporaryDeviceList] - Added device (CSFMary)
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\DeviceFilter.cpp(52)] [csf.ecc-wrapper] [isOnExcludedList] - isOnExcludedList.Checking if device name CSFMaryis on excluded list.Result is 0
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(286)] [csf.ecc.api] [ecc::PhoneInfoImpl::isSoftPhone] - isSoftPhone()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,490 INFO [0x0000154c] [src\phone.cpp(217)] [csf.ecc-wrapper] [UpdateDeviceCnfXml] - Detected first softphone - checking the device.cnf.xml for: CSFMary
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(338)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfigStatus] - getConfigStatus()
2012-09-05 16:32:57,490 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(338)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfigStatus] - getConfigStatus()
2012-09-05 16:32:57,491 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(258)] [csf.ecc.api] [ecc::PhoneInfoImpl::getName] - getName()
2012-09-05 16:32:57,491 INFO [0x0000154c] [src\phone.cpp(234)] [csf.ecc-wrapper] [UpdateDeviceCnfXml] - device.cnf.xml found for device: CSFMary
2012-09-05 16:32:57,491 DEBUG [0x0000154c] [src\callcontrol\PhoneInfoImpl.cpp(331)] [csf.ecc.api] [ecc::PhoneInfoImpl::getConfig] - getConfig()
2012-09-05 16:32:57,491 INFO [0x0000243c] [src\conphoneCPContainer.cpp(162)] [csf.ecc-wrapper] [Fire_onDeviceCnfXml] - CconphoneCPContainer::Fire_onDeviceCnfXml
2012-09-05 16:32:57,491 INFO [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(244)] [apLog-telephony] [WriteTelephonyLog] - CConphoneEventListener::onDeviceCnfXml -- begin:
2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] - CCUCMClient::CUCClientDispatcher, Callback will be execute in sys mode, TaskName=CConversationAdapter::onDeviceCnfXml
2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] - Callback Task: Begin to excecute function, callbackName=CConversationAdapter::onDeviceCnfXml
2012-09-05 16:32:57,491 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] - CConversationAdapter::onDeviceCnfXml -- begin:
2012-09-05 16:32:57,492 INFO [0x0000243c] [ers\config\TFTPConfigDownloader.cpp(507)] [TFTPConfigDownloader] [TFTPConfigDownloader::ParseOutConfigurationFileName] - Detected that the "Cisco Support Field" group Configuration File name is: [jabber-groupa-config.xml]
2012-09-05 16:32:57,492 INFO [0x0000243c] [ers\config\TFTPConfigDownloader.cpp(209)] [TFTPConfigDownloader] [TFTPConfigDownloader::UpdateQueriedFileName] - Detected Configuration File Name [jabber-groupa-config.xml] parsed from device.cnf.xml is already being used to query the TFTP Server
2012-09-05 16:32:57,492 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] - CConversationAdapter::onDeviceCnfXml -- end!
2012-09-05 16:32:57,492 DEBUG [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(247)] [apLog-telephony] [WriteTelephonyLog] - Callback Task: End to excecute function, callbackName=CConversationAdapter::onDeviceCnfXml
2012-09-05 16:32:57,492 INFO [0x0000243c] [\src\cucrtx\src\windows\h\apLog.cpp(244)] [apLog-telephony] [WriteTelephonyLog] - CConphoneEventListener::onDeviceCnfXml -- end!
2012-09-05 16:33:00,898 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Enter CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:33:00,898 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Leave CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:00,909 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Enter CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:00,909 DEBUG [0x0000243c] [ied\featuresets\adapters\imp\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [MeetingMgr.dll]: Leave CMeetingMgrImpl::CalcMeetingAlert
2012-09-05 16:34:26,864 DEBUG [0x0000243c] [ture-libs\config\src\ConfigStore.cpp(78)] [csf.unified.config] [ConfigStore::getValue] - Key: [Telephony_Enabled] found with value [TRUE] in config store: [ServerStore]
2012-09-05 16:34:26,864 DEBUG [0x0000243c] [s\feature-libs\config\src\Config.cpp(74)] [csf.unified.config] [Config::getValue] - result [true] key [Telephony_Enabled] value [TRUE]
======================
Thanks & Regards,
Umesh
09-05-2012 06:51 AM
Hi Umesh,
"Cisco Support Field" is used to specify Group Configuration File. Can you now dial a number by entering it in the search field? If not please delete all log files, restart client and attach the log file as before.
Thanks,
Maqsood
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