Unable to send attachment to an offline user (attachment icon is greyed out)

[janice.valencia]

Please help, sending messages to offline users no issue - messages were received after offline user logged in.

When online user trying to send an attachment to offline user, the attachment icon is greyed out. How to fix that?

Jabber version 11.7.1

[Jaime Valencia]

Are you using MFT or P2P??

[janice.valencia]

Hello. We are very new with this. and I am a newbie as well. What do you mean by MFT or P2P? Thanks

[Jaime Valencia]

Managed File Transfer or Peer to Peer

[janice.valencia]

Thank you. P2P. 

[Jaime Valencia]

Then it's completely expected it will not work.

[janice.valencia]

So there is no setting for that? Jabber works that way if trying to send attachment to an offline user?

How about if Managed File Transfer?

[Jaime Valencia]

P2P needs BOTH ends up and running for something to be transferred between them.

[gregmora801]

Does this also apply to users that are off network? Do they have to be setup with MFT?

[Jaime Valencia]

If you mean MRA, yes, the MRA configuration guide explains that only MFT works over MRA.

[Jaime Valencia]

And you can use MFT for file transfer to offline contacts, just tried it, it shows up as a message where you can download the file.

[janice.valencia]

Great. How can i do the MFT?

Thank you so much for helping.

[Jaime Valencia]

You will need an external DB, and another server where to host the actual files

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_2/CUP0_BK_CEB3E82E_00_config-admin-guide-imp-1052/CUP0_BK_CEB3E82E_00_config-admin-guide-imp-1052_chapter_010110.html

[NaeemYazdani49930]

The problem is the "Attach" icon on our Jabber session is Grayed out. So, what does the files type have to do with the Attach icon (the paper clip) being Grayed out? 

[Roger Kallberg]

The file type has nothing to do with the icon being greyed out. How could it be, the client software wouldn’t know what you intend to select after you press the icon? It’s greyed out because the receiver won’t be able to get the sent file. Java explained in previous replies to this post what would be the cause of this.