cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1011
Views
0
Helpful
17
Replies
Highlighted

Unable to send attachment to an offline user (attachment icon is greyed out)

Please help, sending messages to offline users no issue - messages were received after offline user logged in.

When online user trying to send an attachment to offline user, the attachment icon is greyed out. How to fix that?

Jabber version 11.7.1

17 REPLIES 17
Highlighted
Hall of Fame Cisco Employee

Are you using MFT or P2P??

Are you using MFT or P2P??

HTH

java

if this helps, please rate
Highlighted

Hello. We are very new with

Hello. We are very new with this. and I am a newbie as well. What do you mean by MFT or P2P? Thanks

Highlighted
Hall of Fame Cisco Employee

Managed File Transfer or Peer

Managed File Transfer or Peer to Peer

HTH

java

if this helps, please rate
Highlighted

Thank you. P2P. 

Thank you. P2P. 

Highlighted
Hall of Fame Cisco Employee

Then it's completely expected

Then it's completely expected it will not work.

HTH

java

if this helps, please rate
Highlighted

So there is no setting for

So there is no setting for that? Jabber works that way if trying to send attachment to an offline user?

How about if Managed File Transfer?

Highlighted
Hall of Fame Cisco Employee

P2P needs BOTH ends up and

P2P needs BOTH ends up and running for something to be transferred between them.

HTH

java

if this helps, please rate
Highlighted
Beginner

Does this also apply to users

Does this also apply to users that are off network? Do they have to be setup with MFT?

Highlighted
Hall of Fame Cisco Employee

If you mean MRA, yes, the MRA

If you mean MRA, yes, the MRA configuration guide explains that only MFT works over MRA.

HTH

java

if this helps, please rate
Highlighted
Hall of Fame Cisco Employee

And you can use MFT for file

And you can use MFT for file transfer to offline contacts, just tried it, it shows up as a message where you can download the file.

HTH

java

if this helps, please rate
Highlighted

Great. How can i do the MFT?

Great. How can i do the MFT?

Thank you so much for helping.

Highlighted
Hall of Fame Cisco Employee

You will need an external DB,

You will need an external DB, and another server where to host the actual files

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/10_5_2/CUP0_BK_CEB3E82E_00_config-admin-guide-imp-1052/CUP0_BK_CEB3E82E_00_config-admin-guide-imp-1052_chapter_010110.html

HTH

java

if this helps, please rate
Highlighted

Re: Are you using MFT or P2P??

The problem is the "Attach" icon on our Jabber session is Grayed out. So, what does the files type have to do with the Attach icon (the paper clip) being Grayed out? 

Highlighted

Re: Are you using MFT or P2P??

The file type has nothing to do with the icon being greyed out. How could it be, the client software wouldn’t know what you intend to select after you press the icon? It’s greyed out because the receiver won’t be able to get the sent file. Java explained in previous replies to this post what would be the cause of this.

Please rate all useful posts