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Unity Connection 11.5 / UM = O365 / Speechview

Hello,

 

Looking for best way to handle this situation:

Today,

1. SMTP domain is customer.com.

2. UM utilizing O365

3. New voicemails are received with header:

To: jsmith@customer.com

From: unityconnection@customer.com

4. Replies to voicemails have the sender's email in the To: field as jsmith@customer.com

jsmith is the subscriber's alias.

 

Tomorrow, would like:

1. SMTP domain is cuc.customer.com (I hear this is better but not sure why)

2. UM utilizing O365

3. New voicemails are received with:

To: john.smith@customer.com

From: unityconnection@cuc.customer.com

4. Replies to voicemails have the sender's email in the To: field as john.smith@customer.com which is the subscriber's SMTP address

 

Can someone provide guidance on how to accomplish this? 

 

Thanks!

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