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Unknown single sign on error encountered (how to get Jabber to prompt for a new password)

mark_hicks
Level 1
Level 1

‎12-29-2014 10:24 AM - edited ‎03-17-2019 04:46 PM

Hello,

 

  I am using Cisco Jabber v10.5.2 and I am seeing the error of "Unknown Single Sign On error encountered".  I needed to reset my corp password and now Cisco Jabber is unable to sign on.  There is not way that I found through the menus to have Jabber prompt me with a new password (or username for that matter).  The only actions seem to be "Sign In" or "File | Reset Jabber".  Resetting Jabber displays the warning "If you reset Jabber, you delete all saved information, including chat messages, account settings, and user preferences."  This doesn't sound like something I want to do.

  How I get Jabber to prompt for a new password?

Thanks,

Mark

 

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Chrysostomos_CY
Level 5
Level 5

‎03-23-2015 09:42 AM

Hi

 

Have you solved your issue?

 

/cc

Please rate all useful posts Regards Chrysostomos ""The Most Successful People Are Those Who Are Good At Plan B""
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