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Upgrade FLEX licenses

Is it possible to upgrade license from Flex Access or Enhanced to FLEX professional mid subscription for On prem CUCM? We have a customer that wants to start with Analog phones in an ATA and when they have the budget to cable and purchase IP phones go to IP phones.

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

Generally yes. Assuming there isn’t some unique circumstance to your buying method, distributor, or country that I don’t know about Flex subscriptions are really a commitment of money over a period of time - not specific SKUs and quantities. You can change/add/remove entitlement as needed so long as the net effect of the change/modify order is the same or more money to Cisco (i.e., not a down sell). This is also how customers can move from on-prem to cloud mid-subscription.

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1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Generally yes. Assuming there isn’t some unique circumstance to your buying method, distributor, or country that I don’t know about Flex subscriptions are really a commitment of money over a period of time - not specific SKUs and quantities. You can change/add/remove entitlement as needed so long as the net effect of the change/modify order is the same or more money to Cisco (i.e., not a down sell). This is also how customers can move from on-prem to cloud mid-subscription.