voice recording for jabber client

[Melany Nolan]

hi,

is there any voice recording solution for the jabber client via expressway E?

seems there is no solution around, is it not supported?

is it possible to use TCS to record the calls made by external jabber client?

thanks.

[Viktor Novak]

Use mirror ports (on expressway c) to recording all traffic.

Bridge option on jabber (via "expressway c e"  from outside) dos'n works.

[Melany Nolan]

So only passive recording is supported? Thank you.

[Viktor Novak]

1. Use span (no span-less\Bridge_option) ports (via "expressway c e"  from outside)

2. Use span-less\Bridge_option  and VPN access to connect from outside (without expressway).

[andri]

Has anything changed, we have clients that need to record Jabber clients through Expressway.

Regards

Andri

[Viktor Novak]

Try to record conversations - mirror port Expressway-C to Record System.

[Chi Fai Leung]

Hello Viktor,

As yr method 1: actually, we could make all registration of Jabber through the Expressway-C & E and set all Jabber audio calls without ICE. Finally, the all  Jabber audio calls would flow to the Expressway-C & C, so we make the span port on the network port of Expressway-C, that is enough? Passive Recording? That must match the CDR of CallManager to show out the Recording info.?

As yr method 2: I am not understand how to recording Jabber on this method? The Span-Less\Bridge_Option with VPN? Jabber is not support cBridge?

[Viktor Novak]

Try to record conversations - mirror port Expressway-C to Record System.

[Chi Fai Leung]

Today, the Redbox look like can work on the softphone recording, Cisco Jabber and Skype for business ...
As the Cisco Jabber, you may set the CSSes to route in the recording call to Redbox

[stuart.pannell]

Do you know if you can setup call suppression when using a Jabber client? I  have a customer that uses RB and Cisco Jabber as a softphone. I was thinking that maybe we could setup a new Custom TAB with the RB URL, Username, Password and device details etc? 

[Devansh]

Configure Media sense and associate recording profile on jabber number