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WebEx, Chromebooks, and Headaches

doug.dockery
Beginner
Beginner

The most current version of the Cisco online documentation says that as of Feb 2018 Chromebooks are supported to start or join WebEx meetings.

Yet when I try to start or join a WebEx meeting, I get a message that says "Your browser, browser version, or operating system is currently unsupported."


Both can't be true, so which is it?



5 Replies 5

doug.dockery
Beginner
Beginner

Google Pixelbook 2

ChromeOS: Version 65.0.3325.148

Stoyan Stoitsev
Collaborator
Collaborator

Where do you see that? I know it is coming but I don't see it in the docs here: https://collaborationhelp.cisco.com/article/en-us/n77gsg1

https://collaborationhelp.cisco.com/article/en-us/WBX57492

It's a March 2018 update indicating support for ChromeOS

ahaa, so you need WebApp 3.7 for that based on the supported OS, browser, etc. doc here https://collaborationhelp.cisco.com/article/en-gb/9ehuwu

And WebApp 3.7 is available with WBS32.12.

In order to check if you WebEx site is on WBS32.11 or WBS32.12, go to yourspecificurl.webex.com > Meeting Center > Download, and at the right hand side you will see all the details as shown below

Screen Shot 2018-03-13 at 11.32.23.png

danhills
Cisco Employee
Cisco Employee

Sorry for the trouble you've been experiencing Doug. Have you tried these options?

Cisco WebEx App for Chrome - https://collaborationhelp.cisco.com/article/en-us/n8omowv

Cisco WebEx Web App 3.7 - https://collaborationhelp.cisco.com/article/en-us/n1pxgbz

Getting Started Joining a Meeting w/ the WebEx Web App - https://collaborationhelp.cisco.com/article/en-us/9eed9t

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