cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1201
Views
0
Helpful
4
Replies
Beginner

WebEx Connect not able to use application dial rules

I am running CUCM ver  7.1.5.32900-2 anc WebEx Connnect version 7.1.2. I am unable to use Dial rules configured in the CUCM. E.g in Australia I use 0 for outside line. I have CUPC client working fine and I can use the dial rules without any issue. Am I missing something?

http://www.cisco.com/en/US/docs/voice_ip_comm/cuciwebex/7x/english/administration/guide_new/chapter_3.html

Above link indicates if you have dialing rules already configured, there is no need to install the COP file. "cmterm-csf-copydialingrules-0.1.cop.sgn"

Any help will be appreciated. Thanks.

4 REPLIES 4
Highlighted

Re: WebEx Connect not able to use application dial rules

Running CUCM 7.1.3.30000-1 and WebEx Connect 7.1.2, and facing the same issue.

Tempo work-around via translation rules, but not optimal...

Does this validation check works for you?

>Verifying the Dialing Rules Installation

>Verify that the following files are present in the /usr/local/cm/tftp/CUPC directory of the TFTP server:

>•AppDialRules.xml

>•DirLookupDialRules.xml

Beginner

WebEx Connect not able to use application dial rules

Thanks man. On the link

http://www.cisco.com/en/US/docs/voice_ip_comm/cuciwebex/7x/english/administration/guide_new/chapter_3.html

there is a note stating "You may already have these rules configured for other Cisco applications. If they exist, you may skip the following procedure". I have dialing rules configured for presence and they work when I use Cisco Unified Personal communictor. I was hoping I will not have to do anything else to use the same rules.

Cisco Employee

WebEx Connect not able to use application dial rules

When ADRs are mofidied the TFTP service needs to be restarted.  This is the case for CUCIConnect and CUPC 8.

Has this been done?  If not, restart this service and test it again.

If you are running CUPC 8.5, this effort is not the case as the CSF was modified in this latest release.

Beginner

WebEx Connect not able to use application dial rules

ADRs are not modified. They are working fine with CUPC 8.5 but not with Webex Connect.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards
This widget could not be displayed.