I have setup direct routing between CUBE and Teams recently. So will move the staff from Jabber to Teams in near future .. What we are also considering is moving off UCCX to Webex Contact Centre. Has anyone used Webex CC with agent on MS Teams client ? Any issues encountered, Any show stoppers ?
From the ccsip on SBC (Cisco ISR 4431) Teams pretty much speaks standard SIP so cannot see any issue - atleast for the sip signaling or srtp stream. I can see capacity is reduced by fair bit on CUBE when using srtp but given our call volumes I believe we should be fine. Any other known issues ? thanks.