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Webex Desktop Client 40.9.4.6 Failing on Windows 10

cshackel77
Level 1
Level 1

Have an odd issue my company's helpdesk cannot solve.  Figured I'd check here before reimaging, as they are out of ideas.  Since my company upgraded webex to the version in subject, i have the following behavior (On windows 10 X64):

 

I install the application and first couple of meetings will start and run

After that, the you can see the applet try to start when starting a meeting and then it just vanishes

The only way to fix is to uninstall and reinstall the webex desktop app, after which the cycle repeats

Browser based webex works fine

 

Any ideas, or by chance has anyone experienced this?  I have tried the webex removal tool and then reinstalling, but no difference. 

2 Replies 2

Did you tried clearing the Cache. 



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cshackel77
Level 1
Level 1

Nithin, Can you be more specific as to what cache you are referring to?