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Webex Hybrid Message problem

Matteo Abrile
Level 1
Level 1

Hello,

I configured this hybrid service, when user from Jabber sent message to other user, this on Teams app receive message twice time, from Teams app to Jabber work fine...

 

Have you idea ?

Thanks

M.

3 Replies 3

Jonathan Schulenberg
Hall of Fame
Hall of Fame

There are a pile of caveats listed in the config guide (http://www.cisco.com/go/hybrid-services-message) but I don’t recall this being one of them. This connector is brand new so it’s likely just a defect. You should open a support case with Webex support over it (https://mycase.cloudapps.cisco.com/case). Be prepared to nag and otherwise apply pressure to get this fixed; in my experience the Webex support isn’t nearly as responsive, timely, or knowledgeable as traditional TAC.

 

Thanks, open a TAC.

 

M.

you get this resolved?  I just enabled this and am seeing the same issue.

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