Webex Hybrid Messaging

[Freund Dominik]

Hello, 

I have activated Webex Hybrid Messaging on User A. User B has not activated Webex Hybrid Messaging.

If B sends a message per Webex Teams to User A, User A only receives the Webex Teams Message.

If A sends a message per Webex Teams to User B, User B get a Jabber and Webex Teams Message.

Should it work like that? 

Cisco Documentation: "The Cisco Webex cloud checks its messaging service database to see if the sender and recipient are entitled to use Hybrid Message Service, and where to route the message towards the recipient."

So Cisco is checking the configuration on User A, too.

[Roger Kallberg]

Yes that's per my understanding how it is expected to work. It's the services of the sender that is of importance and as A have hybrid messaging the message to B will be received on both software's for B.

If the sending side would be Jabber you would get this result.

If B sends a message from Jabber to User A, user A only receives the message in Jabber.

If A sends a message from Jabber to User B, user B receives a message in Jabber and Webex.

[Adam Pawlowski]

There is a diagram in the document that highlights this.

The Hybrid Message service connects to the IM&P cluster and integrates with the activated users' identities there. As User B is not active, they do not have an agent acting on their behalf to send XMPP/Jabber messages when they communicate on Teams.  If you don't activate everyone and have the corresponding accounts on both sides it results in this confusion or doesn't work as expected.