We are currently running CWMS on-prem and will be running a sort-of hybrid environment with a mix of cloud in the coming months. Recently, we have run into an issue with the desktop app where if you are logged into your cloud profile and attempt to join a CWMS hosted meeting, you are unable to join this meeting. This was previously working with desktop app 220.127.116.11 but with the recent update to 18.104.22.168 - the issue presents itself. This will cause major issues for users logged into their cloud profile as a majority of the meetings they will be joining will be CWMS hosted.
Is there a way to disable the download/install of the desktop app? I know we can hide the downloads from the users within CWMS - is there a way to hide the downloads in our cloud site? I know users can also download outside of our site - so is there a way to keep the application from being installed? A registry hack?
Jonathan - thank you for your response on this.
I do have a TAC case opened but so far it has not gotten me anywhere. The TAC engineer stated that CWMS will only support the desktop app version that is available to download within our release and that they make no guarantees that a later version will work - either to join, launch, or schedule meetings. The best part about their response so far has been - if you are running a later version that the supported CWMS version and it's working, you can continue to run with it - and if an update breaks it, you can revert to the last version that was successful. This would be an administrative nightmare considering when pointed to the cloud you can update at will.
I've requested a defect be logged in hopes that Cisco would see that supporting both environments for all desktop app versions would make the most sense and I am sure we are not the first organization that is looking to run a hybrid environment.
Yes we are experiencing this problem big time. I presume it's a coded "feature" but is very frustrating for our users who meet with people in remote locations with low bandwidth.... Grrrrrrr