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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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WebEx Meetings on Android mutes media audio on bluetooth connect

Several weeks ago I noticed that whenever my android phone (Samsung Galaxy S7) makes a bluetooth media connection to my car or my portable speaker the bluetooth media volume changes to 0.  I finally setup a fully repeatable process and discovered that it is the WebEx Meetings application causing the problem.  If I've started a WebEx meeting and then exited the application, it remains running in the background.  Then, when I connect my device via bluetooth to listen to music or an audiobook, the volume drops to 0.  Using the application 'Bluetooth Volume Control'  I can visually watch the audio get changed from level 15 to level 0 when bluetooth connects.  If I 'Force Stop' WebEx Meetings, the problem immediately goes away.   I've uninstalled WebEx Meetings and proven that it is the culprit. 

 

How can I get WebEx Meetings to stop muting audio on EVERY bluetooth media connection? 

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Re: WebEx Meetings on Android mutes media audio on bluetooth connect

I have a similar issue.  Whenever I start a Webex meeting all Bluetooth audio is muted.  The difference is the muting does not appear anywhere in the system.  I have Windows 10 with Bluetooth earbuds (4 different models tried).  Before I even connect audio the earbuds are muted.  After I connect using computer the BT mic works but still no audio on my end.

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