Hey everyone.
Recently we've run into an issue where a few machines running Windows 7 are having issues regarding enabling Webex's productivity tools in certain programs such as Outlook. When we install the tools we cannot select which programs we'd like to use the tools with. These tools were working on this specific user's machine initially, but just suddenly stopped working. Machine is Windows 7 Enterprise, Outlook version is 2016 32 bit. (we also tried 2013)
Here's a low res photo I took with my phone (didn't have the chance to grab a screenshot).
No matter how many times we click refresh, the list does not become interactive.
Things we've tried to no avail:
-Re-installing the tools with Outlook closed. (15 times)
-Uninstalling Outlook and the Tools and then re-installing.
-Installing with admin rights.
-Upgrading and downgrading user to different Outlook versions.
-Verifying that the plugin was not in the disabled/enabled list in Outlook Add-Ins center
-Verified the Cisco account settings are correct and match up with the Outlook user profile
-Deleting the Outlook profile and then re-adding it
Found one question about this on the forums and basically there was no answer. Worse comes to worse we can just upgrade the user to a new Laptop, but that'd be a hassle for what should be such a seemingly small thing.
Please let me know if any further information is needed and thank you to anyone who reads.
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