Webex site migration to new spark/webex

[msuszyn80]

Hi,

I have a request to migrate my customer current webex site to new spark service (with webex).

I have a couple of questions as I never done it before. PDI helpdesk refused to answer those.

- is it true that new service requires a new domain name?
- what are requirement for new domain name? can this be something else than new-domain.webex.com?
- does it always need to be *.webex.com?

- the customer is willing to have some downtime just to keep their existing domain, is this possible?
- how technically would we perform the migration? is there any documentation available describing the whole process?
- what are the prerequisites for this process?
- what about existing recurring meetings that are scheduled? can they be migrated or need to be canceled and resent with new domain?

thanks

[Ratheesh Kumar]

Hi there

I assume these links and ppt presentations can help you. To more about it, I suggest you engage with your partner/Cisco SE/AM.

Why cant I keep the existing domain?

Although this is mentioned in the FAQs, I want to help call out some very important details:

• I recommend to select a new site URL.  This will be the smoothest option. Otherwise, using your existing site URL will require about a 2-week site downtime to be recreated (meetings, recordings, and host list lost), because it can’t be “migrated,” so don’t fill out the standard migration form; that will cause issues because it will prevent you from having Common Identity (single place of Spark/WebEx user management). 

• In addition, CUWP Cloud does not include Messenger (Connect & Jabber), so cancelling your existing site cancels the whole bundle (including Messenger).  Some partners need more time to make that change, so they are using a new site URL for CUWP Cloud and keeping their existing site active (on old platform) to allow time to create the host accounts on the new site and decide how to transition off Jabber and begin adopting Spark.  I understand Spark currently doesn’t have all the same capabilities as Messenger, but CUWP Cloud is promoting Spark.)

• Keep in mind if you already have toll-free audio and international dialing, that is not included with CUWP Cloud, so moving your site to annuity will deactivate that from your site.  Toll Named User is free with CUWP Cloud.  But that does not include call-back feature.  If you want call-back feature.   You will have to do an add-on to your order and purchase TNU+ (which is toll named user with call-back feature).  It will be at your partner discounted rate.  If you need international dialing, you’ll need to purchase TNU+International.  When selecting these audio options, you have to purchase that audio option for all licenses. (i.e. you can’t have 50 people on TNU, 50 on TNU+ and the remainder on TNU+International.)

https://communities.cisco.com/thread/79328?start=0&tstart=0

Hope this helps!

Cheers
Rath!

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