Webex Teams app push notification

[Matteo Abrile]

Hello,

i have setup hybrid call service for Webex Teams, everythings work fine, only problem if I have app on iPhone not open, not receive notification when call come.

if I open it call come fine.

Think Apple push notification service not work.

How I can solve ? Teams client on desktop work without issue.

Thanks

M.

[Jonathan Schulenberg]

Check iOS Settings and ensure Webex Teams is allowed to display notifications.

[Matteo Abrile]

Hello,

push notify come, but with delay... instead on pc is immediately... problem only with call, message are fine.

M.

[Exenet SmartNet]

This worked for me, I increased the

Sip Dual timer > from CUCM> System > Service Parameter

increased from 1500 ms to 10000. 

I also applied push notification for Call Manager using self signed certificates back to the Webex Hub and managed by cisco