07-08-2020 11:56 PM - edited 07-08-2020 11:57 PM
Hi,
I have a sync problem with the Webex Teams avatars/profile pictures.
Our Webex Teams is synced with Cisco Directory Connector, which is synced with our Microsoft domain.
On the Directory Connector, the avatar is displayed correctly (Configuration > Avatar > Get user's avatar).
On the Webex control hub and teams application, it are still the old avatars that are displayed, so it seems like there is a cache issue somewhere.
I've tried deleting the cache (C:\Program Files (x86)\Cisco Systems\Cisco Directory Connector\Plugins\DirSyncPluginAvatar.dll-cache.bin) and performing a dry run sync and a full sync, but still the old avatars remain on the Webex control hub and teams application.
Anyone any ideas on how to resolve this issue?
Thanks in advance.
Solved! Go to Solution.
07-13-2020 05:48 AM
07-11-2020 12:47 PM
07-13-2020 12:48 AM
Hi Jonathan,
Thank you for your reply.
It has been a week now, so normally everything should be synced.
The new photo does not appear on https://settings.webex.com/main/profile
I also tried deactivating the sync between WCH and the Directory Connector, reinstalling the Connector and syncing everything again, but still no luck.
07-13-2020 05:48 AM
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