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Beginner

webex teams: cannot make external or internal call

we have established webex teams or spark in our office. we can make PSTN calls using webex teams app. we can do both incoming and outgoing calls. But  now i want to do video conference call to other domains using webex teams. its not working at all. 

Either I  can receive call or make calls using webex teams to or from other domains.

 

we have webex board. we can do video conference call using webex  board but not using webex teams app.

 

can somebody give one example to make this happen? what configuration i need to do in expressway core and edge?

 

 

 

4 REPLIES 4
VIP Collaborator

Re: webex teams: cannot make external or internal call

Hi there

Do you have expressways setup for B2B dialing

 

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/213864-configure-business-to-business-audio-and.html

 

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

 

 

Beginner

Re: webex teams: cannot make external or internal call

whenever i make a call from webex teams i can see in expressway Edge call history the following status
"404 Not Found"
Why its says so?
Beginner

Re: webex teams: cannot make external or internal call

I tried my level best best for webex teams to call other telepresence or video conference system.
some where some issue with search rule.... i can see the traffic reaches till expressway edge and ends up at "404 Not Found".

This means search rule is not correct it seems.....
since this is webex teams, its not very clear how the traffic flow happens.

Can somebody give brief idea how traffic flow webex teams mobile app that is registered with CUCM will be
Beginner

Re: webex teams: cannot make external or internal call

I tried. but still its not making any call to any test site.

from my webex board 55 its working fine that is directly registered with webex cloud. but with my mobile or laptop webex teams clients its not working at all.
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