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Beginner

Weird bug Jabber

Hello all

 

I have a weird issue and i faced it in my LAB enviroment also i faced this issue in real scenario i'm here to ask if someone did have this issue before or not

 

i have all my servers ( Windows 2012 r2, CUCM, CUC, IMP ) in network 10.0.100.0/24

When i connect clients in the same network as server Jabber logs fine without any issues.

When i take the same clients to a different network but same parameters such as DNS only change is the network to seperate the clients from servers Jabber faces issues communication error.

 

Note. Everything is same DNS only change in the network of the hosts ( IP reachibility is there )

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Collaborator

Re: Weird bug Jabber

Have a look at this document for how to troubleshoot login issues with Jabber.
https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html
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Participant

Re: Weird bug Jabber

Hi,

Does the DNS resolves the IM and CM server names to the correct IP address?

Or maybe check your firewall for required ports

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Beginner

Re: Weird bug Jabber

Thanks Everyone for helping and supporting

 

Problems solved it wasn't CUCM or IMP problem it was DNS problem since it was a newly server created 

 

You need to trust any new networks in Active sites and Services 

also you need to create reverse zone for all different networks that will join jabber

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Beginner

Re: Weird bug Jabber

I had a simular problem with some users but it was caused because they weren't using the internal DNS.

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Participant

Re: Weird bug Jabber

Glad that you resolved your problem :)

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