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why would i buy hcs when spark seems so much more advanced and powerful? will spark replace hcs?

kendolsky
Level 1
Level 1

why would I buy hcs when spark is so much more advanced?  will spark replace hcs?

2 Replies 2

skilambi
VIP Alumni
VIP Alumni

The word "advanced" is relative. While spark does support many of the new features of pairing to video endpoints, messaging etc, if you look at traditional UC perspective of features, HCS has a much larger set of core phone centric features plus contact center too.

HCS can be tied with Spark using Hybrid services too so it's not one or the other

Spark calling today purely in the cloud is targeted more at the 250 user market but can scale higher through hybrid services

Maybe one day there might be a question of overlap but today HCS can provide you the complete replacement for UCM on premise in an opex model and then Spark can tie into HCS for messaging features

Srinivasan,

Thank you, very helpful.

Ken Dolsky

Program Director

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