01-07-2016 06:05 AM - edited 03-17-2019 05:46 PM
Running windows 7 on a Lenovo w540. . Loaded the App fine. . when I go to launch it. . it launches ok, runs for 20 seconds then crashes. . Here is the Problem Log it generates:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: spark.exe
Problem Signature 02: 1.0.0.3155
Problem Signature 03: 56732d65
Problem Signature 04: PresentationCore
Problem Signature 05: 3.0.0.0
Problem Signature 06: 5614c954
Problem Signature 07: 5042
Problem Signature 08: 93
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
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01-08-2016 12:07 PM
Michael,
I recommend you open a case with WebEx support to investigate what is causing this problem.
Support Tools and Resources | WebEx
I hope this helps and thank you for participating in the community.
Kelli Glass
Moderator for Cisco Customer Communities
01-11-2016 06:14 AM
Kelli,
Not really. . I feel the start of a big run around starting up. . I went to the link you provided
Support Tools and Resources | WebEx<https://support.webex.com/MyAccountWeb/supporthome.do>
And I see this
We Apologize!
The option to submit support case via web is temporarily unavailable. Please use our phone support <http://www.webex.com/support/phonenumbers.htm> to reach our support services for additional assistance. We regret the inconvenience caused.
Mike
01-11-2016 01:55 PM
Sorry for that Mike. Did you try logging into the page? There is a place to click for support, but you have to log in first.
This community, where you have posted your logs, isn't staffed by technical support experts and doesn't provide tech support, so the best thing for you to do is to open a case with WebEx support or Cisco Spark Support (Cisco Spark | Help).
Kelli Glass
Moderator for Cisco Customer Communities
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