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Windows 7 Spark App Crashes

miscanlo
Cisco Employee
Cisco Employee

Running windows 7 on a Lenovo w540. . Loaded the App fine. . when I go to launch it. . it launches ok, runs for 20 seconds then crashes. . Here is the Problem Log it generates:

Description:

  Stopped working

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: spark.exe

  Problem Signature 02: 1.0.0.3155

  Problem Signature 03: 56732d65

  Problem Signature 04: PresentationCore

  Problem Signature 05: 3.0.0.0

  Problem Signature 06: 5614c954

  Problem Signature 07: 5042

  Problem Signature 08: 93

  Problem Signature 09: System.NullReferenceException

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

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  C:\Windows\system32\en-US\erofflps.txt

3 Replies 3

keglass
Level 7
Level 7

Michael,

I recommend you open a case with WebEx support to investigate what is causing this problem.

Support Tools and Resources | WebEx

I hope this helps and thank you for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communities

Kelli,

Not really. . I feel the start of a big run around starting up. . I went to the link you provided

Support Tools and Resources | WebEx<https://support.webex.com/MyAccountWeb/supporthome.do>

And I see this

We Apologize!

The option to submit support case via web is temporarily unavailable. Please use our phone support <http://www.webex.com/support/phonenumbers.htm> to reach our support services for additional assistance. We regret the inconvenience caused.

Mike

Sorry for that Mike. Did you try logging into the page? There is a place to click for support, but you have to log in first.

This community, where you have posted your logs, isn't staffed by technical support experts and doesn't provide tech support, so the best thing for you to do is to open a case with WebEx support or Cisco Spark Support (Cisco Spark | Help).

Kelli Glass

Moderator for Cisco Customer Communities

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