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Beginner

Windows Error:Spark Failed To Start.Please contact support.

Hello Team,

I got the  error "Spark Failed To Start.Please contact support." when trying to start the Spark Application on my laptop with windows 7 version.

Below is the screenshot of the problem.Has anyone knows how to fix this issue ?

spark_error.jpeg

Thanks,

Omer

6 REPLIES 6
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Rising star

Omer,

Thank you for posting to the community. I encourage you to check out the Cisco Spark page, especially the articles about known issues with Windows.

Cisco Spark | Cisco Spark for Windows - Known Issues

Please note that you will also find Cisco Spark support at the link above for additional information.

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

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Kelli,

Thanks for the answer ;However , I already read that document and it didn't help to resolve the issue. l would be happy if anyone had the same issue and find how to fix it.

Thanks,

Omer

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Hello Omer,

What is the version of the Windows Cisco Spark client that you have installed?

Has it ever worked before, or is this a brand new / fresh install?

Regards,

Jean.

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i have the same problem it is a new installation. i tried to check the version but the app crash when i try to see the about option

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Cisco Employee

Omer, what is the location you are trying Spark from? Here is list of available countries:

Cisco Spark | Where is Cisco Spark Available?

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i am using it from Colombia using CVO connection, my laptop commit all requirements:Capture.PNG

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